Hi Ralph,
Quoting Ralph Müller
I did already open a ticket in the demo system. But the error does not appear there. I think, it is because of the status of the ticket. The ticket in trouble is set to the status 'waiting_for_customer' and if the customer replies to the appropriate mail, than a new ticket is open (but only if there are special characters in the subject).
No, the state is unimportant. This is a problem in the mail parsing stuff of PostMaster.pl (missing mime encode). A real Bug in 0.5 Beta7. :-/ I fixed this 1 weeks ago (did some performance improvements and more modularity). Anyway. Update Kernel/System/EmailParser.pm on your system (if you use 0.5 Beta7) and it should work. If not, it would be nice to have a new bug report in our http://bugs.otrs.org/ system (like Stefan said). It helps us. Thank you. :-)
Tschoe Ralph
PS: Sorry for the long delay. But I´m on vacation in Spain! :) Martin