I mean,
you should use "generic agent" to assign every incoming ticket in a queue to one of your agent...
Simply add a job for every agent-queues pair.
Take a look at generic agent in admin section and all should be clear... I hope.
________________________________
Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Hooman Mesgary
Inviato: giovedì 10 luglio 2008 11.51
A: User questions and discussions about OTRS.org
Oggetto: Re: [otrs] R: Default Agent for Queue
No, I want to assign every queue to one of my agents. Q1, Q2 to A1. Q3 to A2. Q4, Q5, Q6 to A3 ....
On Thu, Jul 10, 2008 at 1:17 PM, CARNINO Daniele wrote:
You can use the "generic agent" for that.
Remember that generic agent needs a script in cron in order to work.
Ciao, d.
________________________________
Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Hooman Mesgary
Inviato: giovedì 10 luglio 2008 11.45
A: otrs@otrs.org
Oggetto: [otrs] Default Agent for Queue
Hi,
How can I set a default agent for a queue? I mean when a new ticket is created in queue Q or a ticket moved to queue Q, it automatically assigned to agent A.
Regards,
-Hooman
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