Spyware, cookies, etc.
Nothing to do with OTRS.
Not necessarily true at all. If you're viewing HTML e-mails, it's very likely that they've employed web bugs in the form of clear pixels. Next time you encounter this issue, view the source of the ticket you're looking at and check for <img> tags. One thing I think OTRS is lacking is the ability to strip html from tickets before viewing and the option to make that the default or forced behavior for html tickets so that agents aren't accidentally sending out information about what tickets are viewed and the OTRS installation itself. |-----Original Message----- |From: otrs-admin@otrs.org [mailto:otrs-admin@otrs.org]On Behalf Of |Jerome Le Montreer(lx-prv) |Sent: Tuesday, July 22, 2003 6:57 AM |To: otrs@otrs.org |Subject: [otrs] Parasitic communication during OTRS operation ! | | |Hi everybody | |Can anybody tell me why my Mozilla is talking to v0.extreme-dm.com or |livenet.allyes.com | |as it is reading the queue tickets ? | |Thank you | |Jerome