I have different QUEUS assigned to different GROUPS and ultimately GROUPS assigned to particular users. Whenever a complaint is lodged, it goes to its particular queue and only each user can see its own queue.

 

I want an email notification be sent to the agents when a new ticket arrives into there queue

 

I enabled NEW TICKET NOTIFICATION in the agent preferences but it doesn’t generates an email on the arrival of new ticket

 

I have mentioned email address for each user. If I manually sent an email, for example like empty answer it works fine, means my mail system is quite fine.

 

Any help please ??