Hi Amit,

you’ll probably find your solution with regexp (regular expressions, see for instance http://www.regular-expressions.info/).

Try with Subject: Hello.*World                       where the “.*” means “any character string”.

Hope this helps

Cordialement, Best regards,

Florian HOUEL

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De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Amit Sharma
Envoyé : samedi 15 mai 2010 14:59
À : OTRS Forum
Objet : [otrs] How to use AND condition in Postmaster Filter

Hi,

Please help me putting AND condition in Postmaster Filter.

I would like to put a filter, for example:

From: foo@foo.com
Subject: Hello
Subject: World

Now when i put this in filter and save, it ignores
Subject: World

and just keeps
from: foo@foo.com
Subject: Hello

I would like to filter any ticket that comes from foo@foo.com and has Hello AND World in it.

If any ticket has From:foo@foo.com and has Subject:Hello, it should not match.

Idea is to match occurrence of two words (AND condition) in subject line. Hello and World both in subject should be matched.

Please help.

regards,
amit
((otrs)) 2.4.7, Linux version