Re: [otrs] Duplicate event notifications

Did you maybe select more than one event? On Tue, Jul 26, 2011 at 18:18, Jay Coleman wrote:

No, they are just members of the same group.  Its as if the notification is being run twice.

Now I do have another similar notification so that customers get updated, also.  They get just one message.

Thanks, Jay

On 07/26/2011 02:04 AM, Michiel Beijen wrote:

...

Hi Jay, could it be that Person1 and Person2 are in two groups? There's a current bug report open for the event based module that if a Person1 has more then one permission group (say Group A and Group B), and you create an event based notification for Group A and Group B, Person1 gets two notifications.

-- Mike

On Mon, Jul 25, 2011 at 23:55, Jay Coleman  wrote:

...

We have an event notification for "ArticleCreate" to send a note to a user group ("IT"), that is sending 2 identical notices every time.  We have turned of all the notifications under the agent profiles.

In the logs, I get things like this:

Jul 25 16:34:48 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'CUSTOMER@ADDRESS' from 'ITSupport System'. HistoryType => SendAnswer, Subject =>  Re: [Ticket#2011072210000013] [IT Support] Jet Training; Jul 25 16:34:49 joxer OTRS-CGI-10[18708]:

[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON@ADDRESS'. Jul 25 16:34:49 joxer OTRS-CGI-10[18708]:

[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON2@ADDRESS'. Jul 25 16:34:49 joxer OTRS-CGI-10[18708]:

[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON3@ADDRESS'. Jul 25 16:34:50 joxer OTRS-CGI-10[18708]:

[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON@ADDRESS'. Jul 25 16:34:50 joxer OTRS-CGI-10[18708]:

[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON2@ADDRESS'. Jul 25 16:34:50 joxer OTRS-CGI-10[18708]:

[Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON3@ADDRESS'.

The PERSON@ADDRESS bits are to clean the log of email addresses.  PERSON@ADDRESS is one person, PERSON2@ADDRESS is a second person, and so on.

An ideas on how I can track down why it is sending duplicates?

Thanks, Jay --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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