
Hi Brett,
I've been searching for a couple of days for a way to add new priorities beyond the 5 defaults that are present in the system. I've added a 6th in my mysql database but the option doesn't appear in any of the drop down lists when creating or modifying a ticket.
You have already done the hard part. The rest you can find here. http://doc.otrs.org/2.2/en/html/c1758.html ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann