Lars, Under user preferences I set the option for "New Ticket Notification" to "No" for each agent. If an agent has this set to "Yes" then they will receive all New ticket notifications regardless of state. I then created a new Notification Event for New Tickets. I set the following paramaters: Recipient (Group Based) = Agent (Responsible) Event = Ticket Create State = New / Open Jeff
Hi Jeff,
You can disregard my last message. I apologize as I was a little premature with that request. I was able to add a notification event which addressed the issue.
could you please tell me how you solved this as I am having the exact same problem.
atm, there are not ebn configured at all, so I guess OTRS uses some default ones. Do I have to configure one for that case and set it to invalid? I certainly don?t want to rebuild the OTRS defaults by myself just to delete one to restore the 2.3 behaviour.
Lars