I think you cannot configure LDAP with only
SysConfig.
UMHO, you have to edit your Config.pm
file.
Here are some links which helped me to configure
LDAP:
Regards,
Regis
Hi I am pretty new
to this program and we would like to set up the OTRS software to allow our
Active Directory users to login with their current usernames and passwords that
they use to login to the workstations. I am not very comfortable going in
and changing the perl files. But it looks like you can change the settings
using the SysConfig at least there are a few LDAP options in there. I have
tried getting it to work with our AD server but at first it was causing the
customer.pl page to display an error for somthing in a customer.pm file. I
changed some of the settings in SysConfig and the errors stopped but now the
customer login screen does not let any of our users login. Could someone
please let me know what I am doing wrong. Not exactly sure which options
we need to have enabled for LDAP and what they should be set to.
Thanks.