Hi,

Can you possibly tell me why a sub queue will not work with an auto reply, but a parent queue is working?  Sorry, we are new to otrs and I just can't get this to work. Thanks in advance.
--
Brigitte Calderwood
LESD 79 Technology Support @ Verrado
Telephone: 623.547.1305
calderwood@lesd.k12.az.us




On Thursday, April 13, 2006 11:46 AM, sarahwbs.28304969@bloglines.com wrote:
>I'm slowly (and painfully) getting OTRS set up for a client. I've created
>3 separate queues for different types of tickets, with a different POP3 address
>for each. The problem is that the new ticket notifications are coming from
>a default address for the whole system, rather than from the address specified
>for each individual queue. The auto-reply sent to the customer is sent from
>the correct address, it's just the notification that's being sent from the
>wrong address.
>
>According to the documentation [0], the notification text
>can be defined in Kernel/Config.pm, but it doesn't say anything about configuring
>the address the notification is sent from.
>
>Any suggestions?
>
>TIA,
>
>Sarah
>
>[0] http://doc.otrs.org/1.3/en/html/system-notification.html
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