Hi,<div><br></div><div>Currently, one of the biggest frustrations is the fact that tickets that are sent by e-mail are not automatically linked to a customer.</div><div>We do not use the customer login interface, simply because we find e-mail much more convienient.</div>
<div><br></div><div>The ideal situation would be as follows:</div><div><br></div><div><ul><li>Customer sends email to support@ourcompany</li><li>Within OTRS, the e-mailadress is crossreferenced with the customer database</li>
<li>If a match is found, the customer details are automatically set</li></ul><div>Even better would be:</div><div><br></div><div><ul><li>Better support for companies in OTRS: one company can have more than one user, each having different e-mailadresses. When a match is found, the company data is also linked.</li>
</ul><div><br></div><div>Is any of the above possible? Thanks in advance.</div></div><br>-- <br>Best regards,<br><br>Aron Rotteveel<br>
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