Hi We are running on OTRS on Windows XP Warm regards, Manish Sharma Programme Manager Mobile: +91 98554 06222 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Danie Sent: 19 April 2006 14:59 To: User questions and discussions about OTRS.org Subject: Re: [otrs] Not able to receive mails in OTRS Hi Manish , What system are you running (Windows , Linux) ? If it's linux , run the PostMasterPOP3.pl script ( /etc/otrs/bin) with the -f -d 2 option to see the output ex. /etc/otrs/bin/PostMasterPOP3.pl -f -d 2 I have also had some issues with it in the past hence I feel your frustration. Sometimes it's a malformed email , the PostMasterPOP3.pl just bombs out with some arb error. Post your findings and we can get to the bottom of this :) Rgrds Daniel Manish Sharma wrote:
I have deleted all but one email addresses from the postmaster pop3 account.
Now there is only one pop3 account in the otrs. But that single account is also not able to
Receive mails.
Warm regards,
Manish Sharma
Programme Manager
Mobile: +91 98554 06222
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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Isaac Gonzalez *Sent:* 15 April 2006 05:51 *To:* User questions and discussions about OTRS.org *Subject:* RE: [otrs] Not able to receive mails in OTRS
Which queue did you specify this new email address to pop3 from under postmaster pop3 account?
If it is the same as your previous one, therein lies the issue.
I would change it to POP3 to a different queue than the prior one that was working, and let us know your results.
It sounds like the two are fighting for the same queue.
-isaac
Isaac Gonzalez
**Systems Administrator**
**AutoReturn**
Phone: (415)575-2359
Fax: (415)575-2379
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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Manish Sharma *Sent:* Friday, April 14, 2006 2:28 AM *To:* otrs@otrs.org *Subject:* [otrs] Not able to receive mails in OTRS
Dear List
We have been using OTRS for the last 4 months. Last week I added 1 more email ID in the OTRS in the
Email address section and
Postmaster Pop3 account
Subsequently we are not able to receive emails in the OTRS in any of the email ids which were operative in OTRS.
Kindly help us resolve this issue.
Warm regards,
Manish Sharma
Programme Manager
PTU's Gian Jyoti School of
TQM & Entrepreneurship
Mobile: +91 98554 06222
Telephone: 0172 223 6187, 0172 5541187
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