I am sorry to always ask you about my personal problem... but I am really getting crazy!!! -------------------------------------------------------------------- STEP 1: -------------------------------------------------------------------- I defined into my OTRS config.pm file the following three textfree fields: # ---------------------------------------------------- # # Dipartimento di appartenenza # # ---------------------------------------------------- # $Self->{'TicketFreeKey1'} = {'Dipartimento' => 'Dipartimento'}; $Self->{'TicketFreeText1'} = { '' => ' Scegli una voce', 'Ambi' => 'Ambiente e connessa prevenzione primaria', 'Biol' => 'Biologia cellulare e neuroscienze', 'Eomm' => 'Ematologia, oncologia e medicina molecolare', 'DiFa' => 'Dipartimento del Farmaco', 'MaIn' => 'Dipartimento di Malattie infettive, parassitarie ed immunomediate', 'SaAl' => 'Dipartimento di Sanità alimentare e animale', 'TeSa' => 'Dipartimento di Tecnologie e salute' }; $Self->{'TicketFreeText1::DefaultSelection'} = ''; # ---------------------------------------------------- # # Tipo di intervento # # ---------------------------------------------------- # $Self->{'TicketFreeKey2'} = {'Tipo di intervento' => 'Intervento'}; $Self->{'TicketFreeText2'} = { '' => ' Scegli una voce', 'Sostituzione computer' => 'Sostituzione PC', 'Spostamento computer' => 'Spostamento PC', 'Internet inaccessibile' => 'Internet inaccessibile', 'Problemi con la posta' => 'Problemi con la posta', 'n.a.' => 'Non applicabile' }; $Self->{'TicketFreeText2::DefaultSelection'} = ''; # ---------------------------------------------------- # # Armadio # # ---------------------------------------------------- # $Self->{'TicketFreeKey3'} = {'Armadio' => 'Armadio'}; $Self->{'TicketFreeText3'} = ''; $Self->{'TicketFreeText3::DefaultSelection'} = ''; -------------------------------------------------------------------- STEP 2: -------------------------------------------------------------------- I build into OTRS->Admin->[ PostMaster Filter ] the following filter Filtername: myFilter Match: Header 1:X-OTRS-TicketKey3 Value:Armadio Set: Header 1:X-OTRS-TicketValue3 Value:aaaaaa -------------------------------------------------------------------- STEP 3: -------------------------------------------------------------------- I send to my OTRS, through php, the following email: <?php $to = 'OTRSaddress@myServer.it'; $subject = 'Let me try'; $body = 'This is the email content'; $header = "X-OTRS-TicketKey3:Armadio"; if (mail ($to, $subject, $body, $header)) { echo 'E-mail inviata con successo.<br />'; echo 'Destinatario: '.$to.'<br />'; echo 'Subject: '.$subject.'<br />'; echo 'X-Header: '.$header.'<br />'; echo 'Contenuto: '.$body; } else { echo 'Non sono riuscito ad inviare il messaggio'; } ?> -------------------------------------------------------------------- STEP 4: -------------------------------------------------------------------- OTRS receives the email... BUT THE TicketFreeKey3 DOESN'T GET ANY VALUE!!!!!!!!!! Do you have any suggestion, please? Thank you in advance. Daniele Shawn Beasley ha scritto:
Hi Daniele,
Dear all as far as I read and tried there isn't any way to populate TicketFreeKeys from X-OTRS-<something> headers. I close my investigation.
You have been missing one key ingredient that is not well known.
You have to set the Key number and the Key value.
X-OTRS-TicketKey1: <name of key> X-OTRS-TicketValue1: <value to set>