Thanks Robert
The change you mentioned in your first email was already in place (as
per the docs). Your second change, to specify a log file, means that
things have moved on a little and now I get:
Software error:
Can't load session backend module Kernel::System::AuthSession::IPC!
Can't locate IPC/SysV.pm in @INC (@INC contains:
d:/otrs/bin/cgi-bin/../../Kernel/cpan-lib d:/otrs/bin/cgi-bin/../..
../../ d:/otrs/Kernel/cpan-lib d:/otrs/ d:/Perl/lib d:/Perl/site/lib .
d:/apache/apache/ d:/apache/apache/lib/perl d:/otrs/bin/cgi-bin/../..
d:/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at
d:/otrs/bin/cgi-bin/../../Kernel/System/AuthSession/IPC.pm line 15.
BEGIN failed--compilation aborted at
d:/otrs/bin/cgi-bin/../../Kernel/System/AuthSession/IPC.pm line 15.
Compilation failed in require at (eval 84) line 3.
(obviously when I made the log file change you suggested, I put
d:\otrs\... not c:\otrs\...)
I have read on various Google groups that the two things which commonly
give trouble to Apache and Perl on Win32 are (1) apache service being
run as LocalSystem, which prevents it seeing files sometimes (not the
case here) and (2) bad windows path statement. Here is the path
statement, should some OTRS directories feature in it?
PATH=D:\Perl\bin;C:\WINNT\system32;C:\WINNT;C:\WINNT\System32\Wbem;C:\Pr
ogram Files\ATI Technologies\ATI Control Panel
There is no SysV.pm file anywhere in the OTRS or Perl directory trees
(and none in the distribution file otrs-1.1.3-01.tar.gz either) if that
helps, but there is a D:\Perl\eg\Core\sysvipc directory.
Thanks for your help and suggestions ...
Regards,
Ian Nichol
London, England
Yahoo Instant Messenger: inichol
-----Original Message-----
Date: Tue, 21 Oct 2003 22:20:26 +0200
From: "Robert Kehl"
$Self->{LogModule} = 'Kernel::System::Log::File'; $Self->{'LogModule::LogFile'} = '/xampp/otrs/var/log/otrs.log';
Sorry, the above doesn't work. These are the correct settings for Config.pm: $Self->{LogModule} = 'Kernel::System::Log::File'; $Self->{'LogModule::LogFile'} = 'C:/otrs/var/log/otrs.log'; It was my cat dancing on the keyboard, you know... ;-) Regards, Robert Kehl ------------------------------