Re: [otrs] Dashboard view

12 Apr 2013


      I'm using version 3.2.2 . The thing I'm trying to get to dashboard is due
date. That freetext was just if it would have worked I'd manually typed the
due date for every ticket with that dynamic field.

~pete


On Fri, Apr 12, 2013 at 2:40 PM, Steven Carr  wrote:
...
On 3.2 possibly in Kernel/Output/HTML/DashboardTicketGeneric.pm, but since
you want TicketFreeText it looks like you're using an older version of OTRS
so not sure exactly where.
On 12 April 2013 08:22, Pete  wrote:
...
There are no errors in apache log. Any idea what .pl file to edit?
~pete
On Thu, Apr 11, 2013 at 2:23 PM, Steven Carr  wrote:
...
You may need to edit the equivalent .pm file to expose these variables
as it sounds like they are not exposed if the values are not being
returned. Are there errors in your webserver error.log indicating you are
trying to reference variables that don't exist?
On 11 April 2013 12:10, Pete  wrote:
...
Hi,
I'm trying to add fields TicketFreeText1 and TicketFreeTime6 to
dashboard view.
I have added
<td>$QData{"TicketFreeText1"}</td> and
<td>$QData{"TicketFreeTime6"}</td>
to AgentDashboardTicketGeneric.dtl but I get only empty columns to
dashboard.
There are values in both Due date and free text1.
Any one got idea what might be wrong?
~pete
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