I&#39;d suggest checking the bug DB (I think I experience this too).  It sounds more like a bug than a missing feature, unless I misunderstand the intent of that box.<br><br>It frustrates our agents mightily.<br><br>Hugh<br>
<br><div class="gmail_quote">On Tue, May 10, 2011 at 8:46 AM, Lars Jørgensen <span dir="ltr">&lt;<a href="mailto:lajo@kb.dk">lajo@kb.dk</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">






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<p class="MsoNormal">Hi,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">We mainly use the fulltext search field (Frontend::ToolBarModule###10-Ticket::TicketSearchFulltext) for searching for tickets when a customer calls in with a ticket number.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">If that ticket number has not appeared in either subject or body of an article in the ticket, it is not possible to find the ticket by fulltext search. Is there a simple fix for this, or should I make a feature request somewhere?</p>

<p class="MsoNormal"> </p><font color="#888888">
<p class="MsoNormal"> </p>
<p class="MsoNormal">Lars</p>
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