I have created a free text field Equipment ID by going into SysConfig Ticket>Core::TicketFreeText and checking the box for TicketFreeKey3 and adding Equipment ID to field for Key and Content. Checked the box for TicketFreeKey3::Default Selection: and left field blank.  Then went to Ticket>Frontend::Agent::Ticket::ViewFreeText and for Ticket::Frontend::AgentTicketFreeText###TicektFreeText: added a 1 in Content field for Key # 3. But the free field still doesn’t show up on the New Ticket form. I have free text fields created for Key 1 and 2 and they show up fine then later added the key 3 did I miss a step or is there a script I can add somewhere to get this field to show up on a new ticket?

Robyn Warrington

Technology Specialist

Wartburg College

www.wartburg.edu

319-352-8519