On Wednesday 14 February 2007 12:03, piergiovanni.gualotto@primeur.com wrote:
there are the projects of otrs that integration more functionalities, example there is the OpenTT project based on otrs + phpmyfaq and reporting tool with cewolf.
bye
Thanks a lot piergiovanni for pointing me to OpenTT.
I tried the demo quickly. However, when I open the FAQ and browse the categories or ask a question at
http://openttdemo.primeur.com/OpenTT/faq/index.php?action=ask I see categories like: OpenTT [it] (it), OpenTT[en] (en), OTRS [en] (en), ...
The categories names are completely different than when I open a new ticket where I see categories like: Info, Info -> DomandeRisposte, Info -> QuestionsAnswers, Req, ...
So, the workflow and the integration is not clear to me at all. So, when I close a ticket in the "DomandeRispost" category how am I supposed to make it appear in a "DomandeRispos" category on the FAQ, please?
the opentt based on OTRS , for manage the request, PhpMyFaq , for manage knowledge base and Cewolf for report. therefore , an example : 1 ) open the ticket on otrs with the agentphone or agentemail but while compile the form he has need the information and click on faq link, search the data and complete request. another example: 1) an operator take a ticket on otrs to resolve the trouble, he can serach a solution on faq, because it has been already resolved, or resolve the proble m and add a new faq. etc. etc. etc. the faqs of openttdemo they explain as otrs + phpmyfqa work. i hope you understand. Bye PG
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