Re: [otrs] Install issues...

No. If I'm right, all OTRS scripts are written in Perl. On 10/10/09, john espiro wrote:

Hi Rory:

suexec_log says: [2009-10-10 04:27:14]: file is writable by others: (/opt/otrs/bin/cgi-bin/installer.pl)

When I change installer.pl to 755 (from 775), I then get:

[2009-10-10 04:27:27]: uid: (500/webadmin) gid: (500/500) cmd: installer.pl [2009-10-10 04:27:27]: target uid/gid (500/500) mismatch with directory (545/500) or program (545/500)

There are no errors in the apache error log.

When I ran httpd -l, I got: Compiled in modules: core.c prefork.c http_core.c mod_so.c

But mod_perl is installed.

I will keep looking... and I wonder if it's possible to run OTRS without mod_perl

________________________________ From: Rory To: User questions and discussions about OTRS. Sent: Fri, October 9, 2009 6:14:06 PM Subject: Re: [otrs] Install issues...

What does the apache log say? Its probably in the /var/log/ directory. Have you configured apache to be able to use perl files? (I think you need the mod_perl module set up http://perl.apache.org/docs/2.0/user/index.html )

Rory

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2009/10/9 john espiro :

...

Hello all...

I have been hoping I wouldnt have to post here, but alas, after a wek, I feel I must. I am stuck... Here's my situation:

- CentOS 4 - Apache/2.0.52 - Perl: v5.8.8 - Installed OTRS: otrs-2.4.4-01.noarch.rpm - Created the OTS user, and the database manually following the directions in the Database readme.

I verified that all of my perl mods are installed (even the optional ones). I ran the set perms script.

When I go to my web server's installer.pl, I get the following error:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, root@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

When I go to /otrs/index.pl, I get the same thing.

What can I do to start troubleshooting this?

Thanks, John

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