We have a relatively &quot;open&quot; permission model for our tickets.  Most agents can add notes or replies without owning the ticket.  As a result, some tickets go all the way to resolution without having the ID changed.<br>
<br>This means that some get closed with the root user (#1) as the owner.  Is there a way to force this ID to be changed to a &quot;valid&quot; user within the UI?  <br><br>Hugh<br>