Re: [otrs] Svar: Re: Diff between PendingDate and Due date?

Hi Michiel! I am very well, thank you. We are starting our migration to 3.1 in the near future, but currently are in testing phases with 3.0. I had some issues with malformed UTF-8 chars when I went from 3.0 to 3.1, so I had to go back again on my test system. I have some idea what may be the reason, but nothing definite yet. We have been looking a bit at your feature addons, but can we get these by themselves? It seems I can't use all my ZZAuto.pm from 2.4 after updating to 3.0. Customer search is broken at least. Starting anew fixes this, but I saw no caveat about this in the upgrade docs. Are you still teaching classes in OTRS? Regards, /Martin Den 01/02/2012 kl. 19.47 skrev "Michiel Beijen " :

Hi Martin, how are you!

What would be possible is to use the GenericAgent to set a field to the color you want, this can be a free text field or a 3.1.x-style DynamicField. You can then use this color in a custom DTL template as a value to use this color in a certain field. This would involve the use of DTL, but there would be no Perl involved... Hope this helps,

Mike.

2012/1/26 Martin Møller :

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That seems quite interesting. Thank you for bringing it to my attention ;)

I haven't had time to try anything yet, but I came to the conclusion that I would be able to handle this via if need be, where I could call a script to convert the due date and the current date to timestamps and return a number of seconds I could do 'ge' or 'lt' operations on.

It may not need to come to that now, but my Perl knowledge is unfortunately quite limited.

I will peruse this new fountain of knowledge for a bit!

/Martin.

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Juan Manuel Clavero Almirón 26. januar 2012 13:09 >>>

Hi,

we use the package TicketOverviewHooked [http://opar.perl-services.de/bin/index.cgi/package/R/RE/RENEEB/TicketOvervie...], to colorize tickets according to their type... maybe you could use it to colorize according to proximity to DueTime

Juan Clavero Almirón

De: Martin Møller [mailto:mmo@itq.dk] Enviado el: miércoles, 25 de enero de 2012 13:00 Para: User questions and discussions about OTRS. Asunto: [otrs] Svar: Re: Diff between PendingDate and Due date?

Are there any plans for making Due date something that can actually be actioned on without needing to code a lot of Perl?

Like, for example, a ticket going yellow X days before due date is reached, orange Y days before and red when due date has been missed.

If the case is closed, due date should be ignored, unless reopened.

It would lend a nice immediacy to the field that we would very much like here.

If not implemented in OTRS as such, is it possible, via <dtl if > or similar, to check how far the due date is from today? If so, I should be able to do the coloring in the templates from there...

It would also be nice if you could use Due date as a trigger in the Message (Event) setup...

Regards,

/Martin.

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Nils Leideck - ITSM 4. oktober 2010 13:16 >>> Hi,

The pending date is used for the “pending *” status.

The Due Date is just another timestamp on the ticket

On 04.10.2010, at 23:43, Pradumna Maheshwari wrote:

Hello,

Can you tell me, what is difference between 'PendingDate' and 'Due date'?

Under what situation, should each one be used ?

thanks...

Pradumna Maheshwari

Cheers

Nils Leideck

— Nils Leideck Senior Consultant

http://webint.cryptonode.de / a Fractal project

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