Hi,

On 09.06.2010, at 12:12, Martignier, Philippe wrote:

I don’t want to get the internal mails to create tickets 
So I did the following
 
From: wipo.int
To : income.accounts@wipo.int
 
X-Ignore = Yes
 
It works perfectly, all emails containing wipo.int are ignored and do not create tickets.
Now they ask me for an expection for curracc@wipo.int. That one should create a ticket
How can modifiy the From statement in order to make “and not curracc@wipo.int

Just create an additional Filter that is executed after the one you have already.
Set the Ignore flag to no again and define other settings as  you need.

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project