Re: [otrs] Replies to internal mails are visible by customers

28 May 2004


      On Thursday, May 27, 2004 10:25 AM
Erik Bonesvoll  wrote:
...
as an external mail, hence it is visible by the customer. Is it a way
to configure OTRS so replies to internal mails are also handled as
internal communication ?
Replies are by default not internal. The other agent should in fact add
a note himself to the ticket, type set to note-internal. You may easily
programm the .dtl files to show up a link for this and hide the reply
button, f.e.

hth,

Robert Kehl

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