24 Feb
2008
24 Feb
'08
8:46 a.m.
Den 24/02/2008 kl. 00.45 skrev Maurice James Ny:
The best way will be to use a generic agent to reopen the ticket.
No, that will be a really strange way to reopen a single ticket. Just add a comment as already suggested. And hey, OTRS people, "Generic Agent" makes no sense at all. It should be "Automatic Agent" :-) -- Lars