Hello,
Thanks Daniel,
I've tested it and add the following lines in my /etc/otrs/Kernel/Config.pm
(Debian package)
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# ticket acl
$Self->{TicketAcl}->{'ACL-test'} = {
# match properties
Properties => {
# current ticket match properties
Ticket => {
Queue => ['Developer Support'],
}
},
# return possible options (white list)
PossibleNot => {
# possible ticket options (white list)
Ticket => {
Priority => ['2 sévère', '3 critique (Elodia24)'],
},
},
};
But unfortunately, It doesn't work. By customer web interface, I can create
ticket in "Developer Support" queue with priority "2 sévère"
What's Did I do wrong ??
Thanks
M. Martin
----- Original Message -----
From: "Obee, Daniel"