Hi Muhammad,

SysConfig -> Framework -> Core::Sendmail -> SendmailBcc

That's a blind carbon copy, so the To-recipient won't know you did it. Please use with care.

Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Muhammad El-Sergani
Sent: Wednesday, May 25, 2011 9:55 PM
To: OTRS
Subject: [otrs] Always CC addresses

Dear all,

Is it possible to always cc some addresses when sending emails from OTRS? I believe I stumbled across that somewhere, but not so sure.

Thanks and Best Regards,
Muhammad El-Sergani.