Hi all,

At our company we currently use OTRS 3.0.2. and we have 2 agents and about 10 customers. All these customers can create their own tickets but because 25-50% of these tickets are about the same problem we want all customers to be able to see each other's tickets. How can that be configured?

Currently we have 1 main queue with 2 sub queues and for now I want the customers to be able to see all tickets created in one of those queues. We have created a group called "All customers" and we connected all users to that group through "Customers <-> Groups. In the top queue we have defined the group "All customers" but still customers aren't able to see the tickets created by other users.

How can we configure this?

Met vriendelijke groet / Kind regards / Mit freundlichem Gruß,

Erik
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