[otrs] Ticket Escalation Configuration Issue

Hi All, Hello brother out ther. Can anybody help me in configuring Ticket Escalation???? How to configure Generic agent?? I have gone through the documentation present in otrs.org. but it didn't helped me. So help me????? Regards Sudhanshu Chopra On Tue, 21 Mar 2006 otrs-request@otrs.org wrote :

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Today's Topics:

1. Re: error while first login in log.pm (Mike Lykov)

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Message: 1 Date: Tue, 21 Mar 2006 14:15:21 +0400 From: Mike Lykov Subject: Re: [otrs] error while first login in log.pm To: "User questions and discussions about OTRS.org" Message-ID: <200603211415.21645.combr@samtelecom.ru> Content-Type: text/plain; charset="utf-8"

В сообщении от Вторник 21 Март 2006 13:00 Mike Lykov написал(a):

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Hi all.

I'm setup OTRS installation as described in INSTALL file.

analogical thread

http://lists.otrs.org/pipermail/otrs/2003-August/002488.html

same problem, other version, other time

more cases : http://lists.otrs.org/pipermail/otrs/2003-July/002128.html

problems with IPC/SHM are repeating .. maybe any FAQ exists ?

-- Mike Lykov ISP Samtelecom, Administrator

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