Why? If you did this by way of paper, would you send a snail mail envelope
to the customer telling her you changed folders?
On Mon, Sep 29, 2014 at 9:59 AM, Lars Jørgensen
Hi,
This should be really simple, but I can't figure out what I'm doing wrong. I want to send a notification to the customer when her ticket is moved to a specific queue.
1. I have created a new event in "Admin -> Notifications (Event)".
2. In "Events" I have selected "TicketQueueUpdate".
3. In "Ticket Filter" I have selected the queue, that the ticket will be moved into.
4. In "Recipient" I have selected "Customer".
5. Finally, in "Notification" I have just entered "test" in both subject and text.
When I move the ticket into the queue selected in (3) above, nothing happens. Do I need to enable something?
We're on OTRS 3.3.7
-- Lars
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