Re: [otrs] pre-sales oriented

Miguel Dias wrote:

I have read in the offical site that the OTRS was pre-sales oriented can some one tell me how.

The site says: "The system is built to allow your support, sales, pre- sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries." OTRS is not specifically targeted at pre-sales, that's just an example of what you can use it for.

And if there is any template that I can use for ticket instead of plain text

I don't believe OTRS supports HTML mail out of the box. Nils Breunese.