Re: [otrs] Company tickets

Lakshan, All I did was 1.go into the Customer Company admin module 2.add a new Customer Company - taking note of the CustomerID used 3.Access the Customer Users admin module 4.Update all users in the Company setting their CustomerID to the ID specified for the Customer Company in step 2 Now when a customer logs into the Customer interface and selects Company Tickets they will be able to view all tickets which were created by users from that company NB - I don't think this updates existing tickets - so that will need to be done in database (ticket table) Greg -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lakshan Fernando. Sent: Thursday, 2 April 2009 3:30 p.m. To: otrs@otrs.org Subject: Re: [otrs] Company tickets Is their any one who can help on this question all i want to know is how to enable Company Tickets feature on OTRS Thanks you Lakshan --- On Wed, 4/1/09, Lakshan Fernando. wrote:

From: Lakshan Fernando. Subject: Re: [otrs] Company tickets To: "User questions and discussions about OTRS." , "Maurício Ramos" Date: Wednesday, April 1, 2009, 5:03 PM thanks for the reply

i saw this but the explanation not enough for me, can some one explain me in step by step please

thanks you lakshan

--- On Wed, 4/1/09, Maurício Ramos wrote:

...

From: Maurício Ramos Subject: RE: [otrs] Company tickets To: "lakshan2000@yahoo.com" , "User questions and discussions about OTRS." Date: Wednesday, April 1, 2009, 4:56 PM Hello, just copying and pasting...

"Hi, we are using, at customer creation page, the attributes CustomerID and CustomerIDs. CustomerID we are filling with the same value of Username and CustomerIDs is semi-colon list of CustomerID of other customers of the same company. A collegue at the job did this "trick". I think it also had to enable this CustomerIDs field, changing ~/Kernel/Config.pm and ~/Kernel/User.pm"

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lakshan Fernando. Sent: quarta-feira, 1 de abril de 2009 07:43 To: otrs@otrs.org Subject: [otrs] Company tickets

Hi,

I want to know how to enable Company Tickets feature to view from the customer login so each user can see all others users in the queue and the tickets.

Thanks you Laksahn

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