8 Apr
2003
8 Apr
'03
11:39 p.m.
Hi Daniel, On Tue, Apr 08, 2003 at 05:01:02PM +0300, Daniel Balan wrote:
Question: If I am forwarding a ticket I have 2 option at Article type: 1.email-external 2.email-internal
What does this means ?
email-external: email between customer and agent (shown in customer interface) email-internal: email between agents e. g. for feedback (_not_ shown in customer interface) PS: I added a glossary to the doc, maybe it's useful: http://otrs.org/docu/glossary.html
Daniel
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 1:33am up 51 days, 10:56, 6 users, load average: 0.60, 0.43, 0.29