Re: [otrs] Customer full name not taken when using Address Book

This is currently the system behavior. It *could* be changed but would be fixed with this: http://bugs.otrs.org/show_bug.cgi?id=5863 - Autocomplete in EmailTicket and Compose for CC: and BCC: doesn't work like it does in TO: field -- Mike On Sat, Aug 13, 2011 at 13:29, Muhammad El-Sergani wrote:

Any thoughts guys?

//M

On Thursday, August 11, 2011, Muhammad El-Sergani wrote:

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OTRS DB.

Thanks and Best Regards, Muhammad El-Sergani.

On Thu, Aug 11, 2011 at 3:16 PM, Ugo Bellavance wrote:

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Le 2011-08-11 09:05, Muhammad El-Sergani a écrit :

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Dear list,

I'm wondering if anyone can help with the following: When creating a new email ticket, and selecting Address Book, we populate the TO's and CC's, but strangely, only the email is taken and put into the fields, customer names are not taken as well.

Can anyone help please?

Where do you store your customer information? LDAP? OTRS database?

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Thanks and Best Regards, Muhammad El-Sergani.

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