Graham Smith wrote: 
I decided to look at this a little closer, and have come to the
conclusion that a 1.2.3 install is probably not required for a move from
9.0 to 9.1.

If you ....

a) backup the database on the old server using the
/opt/otrs/scripts/backup.sh script. 

b) Copy backup files to new server. 

c) Install 1.3.2 on new server 

d) restore using the /opt/otrs/scripts/restore.sh script on new server. 

Then apply the upgrade as described in the UPDATE text file from the 
line .... 

*) Update the database changes with


NB You made need to edit Config.pm to reflect changes in server name ,
before you start otrs. (likewise for any system mail addresses within
otrs when otrs is started)

then you should end up with a functional copy of your database on 1.3.2.

The next stage would be sorting out any modified scripts and your
procmail configuration if this the latter is used.

On Fri, 2004-11-05 at 20:14, Marshall28 wrote:
  
Graham,

It seems that the 1.2.3 upgrade is more outlined for me and would provide me
with better instructions than the alternative way you mentioned. I would
need more instruction in order for me to get it working with a straight
1.3.2 install. I'm not too familiar with mysql and therefore if you could
provide me with more detailed instructions on restoring OTRS with version
1.3.2 I would consider trying it that way.

If I go with the 1.2.3 install and then upgrade to 1.3.2, how much would I
have to configure version 1.2.3 before I could upgrade to 1.3.2? Would I go
through setting up the database with installer.pl? How far would I have to
install and configure 1.2.3 before upgrading to 1.3.2?

thanks
marshall

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of
Graham Smith
Sent: Friday, November 05, 2004 6:58 AM
To: User questions and discussions about OTRS.
Subject: RE: [otrs] Installing 1.3.2 and Restoring 1.2.3 DBase


    
[Stuff deleted]
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
so you have tried this and know it works this way? Also, I saw how you mentioned that I would have to update the Config.pm file to update new changes in the server name etc. The Config.pm is part of the restore.sh scripts process. Therefore it should restore when I run that script. Shouldn't it?

marshall