Re: Re[6]: [otrs] ticket id in the body

On Monday, July 05, 2004 7:08 PM Daniel Balan wrote:

Robert> It is already adressed in 1.2.3. It might be you're running into Robert> inconsistencies due to having chosen the CVS version. You are wright, I tried to use it for normal responses. For auto responses is ok. How about responses ?

From the bottom of http://localhost/otrs/index.pl?Action=AdminResponse:

<snip> Useable options: Next state All Customer variables like defined in config option CustomerUser. Example: The current ticket state is: "" Your email address is new "" <snap> So, you see, there's no option for the ticket id. Sorry. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388