Hi Charles,
Just so I'm clear (sorry about the html posts earlier.. changing servers, email addresses and software all in one day leaves some work behind to clean up!)
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Is this possible? Even if I have to hack the code to do it I will. Not scared. :)
In the AdminArea of OTRS you will find a place to define "POP3 accounts" and "E-mail Addresses." Read the OTRS documentation to understand the function of each. There is no need to hack the code, however you're going to have to look at the documentation to get a better understanding of how these two settings interact with your queues and outgoing mail. What you are suggesting is built in as an integral part of OTRS. We have been using a similar set up from day one. There is no need to have more than one incoming e-mail account unless you're dealing with multiple e-mail systems and domains or operating with a chrooted environment. Best wishes, Paul