BUMP
From: "Jefferson Davis" <
jdavis@standard.k12.ca.us>
To: "User questions and discussions about OTRS." <
otrs@otrs.org>
Sent: Friday, May 27, 2011 9:47:58 AM
Subject: [otrs] Permission denied errors on
index.pl in admin section
Various items will not allow access any longer since migrating to 3.0.x, I've run the otrs.SetPermissions script multiple times, no joy. No problems getting at sysconfig, but editing/deleting queues, responses, etc are blocked with "You don't have permission to access /otrs/
index.pl
on this server." Interestingly I AM able to add new, just can;t edit or delete. WTH?
I now have an issue with new ticket notifications being duplicated.
Where else can I look?
We are running/forcing to https via apache redirect, if thaht's germain, though I've also tried it in http and same results, so I am kind of discounting THAT as the issue.
I'm somewhat open to doing a fresh install, migrating only the agent and customer LDAP stanzas from my 2.x config, but would prefer to NOT go through that effort if possible.
Checked the DB permissins as well, the otrs user has full rights to the entire DB. apache error logs have been inconclusive.
I really like this system but upgrading/moving it could be easier.
--
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110 ext 120 (office)
661.392.0681 (fax)
http://district.standard.k12.ca.us
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--
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110 ext 120 (office)
661.392.0681 (fax)
http://district.standard.k12.ca.us