Hi Robyn, you can configure for each Ticket Action screen if and what free text fields you want to see/to use. Just go to "Admin" -> SysConfig -> Group: Ticket -> Sub Group: Frontend::Agent::Ticket::ViewPhoneNew -> TicketFreeText and define what free text fields you want to use. 0 = not used 1 = used 2 = used and required PS: See in Sub Group: Frontend::Agent::Ticket::View* for other screen settings. -Martin On 28.01.2010, at 20:00, Robyn Warrington wrote:
I need to clearify. The Free text field doesn't show up on the New Ticket form not a new ticket. But I can see the free text fields 1 and 2 just not 3. I'm wondering, if you look at the steps I've given if I missed a step to make free text key 3 show up on new ticket form? Thanks for your assistance!
Robyn Warrington