Jim, Thanks for quickly answering my questions. I have one more that I hope you can help me with.
Also, when there is a new ticket and I click on "empty answer" under "Compose Answer (email):" I get the following error:
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Software error:
Modification of a read-only value attempted at /usr/lib/perl5/vendor_perl/5.8.8/i586-linux-thread-multi/Net/DNS/Question .pm line 47.
This is a bug oin a PERL module. The quickest way to work around it is to turn off the feature that checks for an MX record for an email address before it sends an email. If you turn that on, the PERL module with the bug is not called.
The module is Net::DNS and the bug is in version 0.60. If you can upgrade it to version 0.62 you'll be okay on this.
I'm not familiar with upgrading perl modules because I'm not much a perl programmer. Can you give me the command to upgrade Net:DNS to version 0.62? Thanks, - Jake