Hi @all,
I’m trying to use LDAP and MySQL DB as customer Backend and to authenticate the user.
I’ve added LDAP config as CustomerUser1 and $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; and all the required settings.
Customer Login via LDAP works perfect, but a DB Customer can’t login.
Error message reads:
CustomerUser: stephan.lang@bockonline.de authentification failed, no LDAP entry found!BaseDN='ou=structur,dc=bock,dc=lan', Filter='(sAMAccountName=stephan.lang@bockonline.de)', (REMOTE_ADDR: 192.168.24.33).
But the Customer exists in the DB, and I can edit the DB Customers and view the LDAP Customers as well.
I’ve already found an article (in German): http://www.otrs-forum.de/viewtopic.php?f=15&t=641
It describes changes in /opt/otrs/Kernel/System/CustomerAuth.pm required to switch from one AuthModule to the other but the article is from 2006 and the file provided is very different from the version in the current OTRS Version and my perl knowledge is mostly none existing.
Maybe someone has a similar configuration working and can point out the necessary changes or provide a config file?
Regards
Stephan Lang
System administrator
OTRS: 2.4.3 (rpm)
OS: openSUSE 10.3 without X
DB: MySQL 5.0.45