I don't think such a feature exists. I've asked if an auto CC could be done at all and have yet to have anyone tell me yes or no. This would be a very nice feature! Frank Weindel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mayk Backus Sent: Friday, January 09, 2009 6:39 AM To: User questions and discussions about OTRS. Subject: [otrs] CC e-mail for company members Hi All, I have the following issue. I want to have some sort of always CC for some company's. Like say company FooBar has members Barny And Charly . When Charly shoots a ticket by e-mail , when one of my supporters does a reply to Charly , it should always CC Bary in the reply. But just for certain company's. Is this possible ? thanx Mayk _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs