I checked out the demo at http://otrs-demo.otrs.com/otrs/index.pl to understand about types.

I saw the types listed which were incident,problem and service request.But when i checked out the sample tickets available in each section they were either just test mails or were written in sme other language..so i didn't understand the difference between types problem and incident.

Regards,

On Thu, Apr 29, 2010 at 6:33 PM, Alexander Halle <ahalle-otrs@radprax.de> wrote:

An Me wrote :

Can anybdy xplain what is the purpose of types link in admin interface in a real world otrs environment with an example..??

Hi An,

with this you can categorize what sort of request a customer has like an error or a wish. What types you have is up to you. Differing between incidents and problems is common for example.

You can look at the OTRS demo installations for examples.

Regards

Alexander

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