Already checked, but the mysql config has not changed in the OTRS upgrade: max_allowed_packet=100M and also, the problem comes only when we try to attach files on the reply page, if we send pre-loaded attachments from standard responses all goes ok, so is not a problem from the DB (the article with pre-loaded attachments was saved without any problem) This thing start to make me crazy, please help me Il 30/10/2015 11.51, Susan Dittmar ha scritto:
Hi,
Marco Cintolesi - Sysmic srl schrieb:
Hi, today we upgraded our installation to 5, everything goes smooth but now we can't attach files (not in notes or replies) the error we see when we try to upload the file is: [error] Apache2::RequestIO::read: (104) Connection reset by peer at /opt/otrs/Kernel/cpan-lib/CGI.pm line 1108
we noted also that with very small uploads (a few Kbytes) it works
do you save the articles inside the database? Then maybe maximum packet size of the database has been (re)set to a (too) low value. Many databases do have a rather low maximum size per default.
Hope that helps,
Susan