Hey there!

 

I activated the parameter that you suggested, all I have to do is see if it doesn’t happen again.

I’ll keep you posted.

 

Thanks for the quick and good response

 

PS: Try to go to the volcanoes or the beaches. Well actually try to go where ever it’s an awesome country.

 

María Alejandra Piedra

Unidad de Informática y Sistemas de Información

IICA (506) 2216-0171

Alejandra.Piedra@iica.int

 

 

 

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Leonardo Certuche
Enviado el: Jueves, 08 de Abril de 2010 02:20 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] E-mail notifications failing

 

Hi Ale,

Do you have Net::SMTP installed? you can check by running /opt/otrs/bin/otrs.checkModules

In case you don't, you can install it running cpan –i Net::SMTP

You could also set the following parameter in /opt/otrs/Kernel/Config.pm, restart otrs and try again to trigger your notification

$Self->{CheckMXRecord} = 0;

Let us know how it goes

Leonardo Certuche
www.itconsultores.com.co

ps. I'm going to Costa Rica in a few weeks!

On 8 April 2010 15:17, Alejandra Piedra <Alejandra.Piedra@iica.int> wrote:

Hi

 

I’m having some trouble with the e-mail notifications, to be more specific the following error occurs:

 

Recipient address rejected: unverified address: Address verification in progress

! Enable Net::SMTP debug for more info!

 

Can anyone help me with this?

 

Thanks and regards

 

María Alejandra Piedra

Unidad de Informática y Sistemas de Información

IICA (506) 2216-0171

Alejandra.Piedra@iica.int

 


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