Re: [otrs] Ticket consolidation

Is there an easy way to consolidate or link tickets? The best solution would be a feature that allows a "master" ticket to be reassigned and attached to another ticket.

You're describing an upcoming feature. Unfortunately, I can't tell you when it will be available. In the meantime, use the 'link' funtionality. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388