Hi,
As per my understanding you want to achieve following scenario;
1) Customer Id A
Under Customer Id A their will be Customer B and C. Which you can achieve by multicustoemrids
2) Customer Id B
Under Customer Id their will be multiple user B1, B2 B3.
3) Customer Id C
Under Customer Id their will be multiple user C1, C2 C3.
with point no 2 and 3 from the customer id B and C multiple user can generate the tickets while the customer id will be same.For this you have to create the user under B and with different user name.
Regards
Sourabh Sarwate.
could you please explain it more clearly.A example will be better for me to understand.
在2010-03-06 17:25:33,"Sourabh Sarwate" <sourabh2783@gmail.com> 写道:
Hi
I think you can create multiple user id for customer with same customer id for this ..
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