I have moved data from our old system (bugzilla) to the otrs database via a perl script that I wrote. Everything seems to be okay on the admin side, but when I try to look at the ticket from the customer page, all I get is a page that says: Error: No Permission! The comment area is blank as well as the traceback. Is there something I am missing? Any help would be appreciated.

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Jennifer Valdez
Web Manager/Database Assistant
NOAA/OAR/ESRL/GSD
303-497-4584
jennifer.valdez@noaa.gov