Martin Edenhofer wrote:
Hi Erik,
On Fri, Jun 06, 2003 at 04:36:49PM -0400, Erik Mathis - ATL Dunwoody Staff wrote:
In any version of otrs, where would one change the default body text of the PhoneView?
Or better yet, we take in laptops for repair, and would like to create a ticket for each laptop. It has been working ok when we copy and paste in our ticket info i.e.. Model, S/N, Problem. I'm looking to create/modify otrs to accept items in for service. So we would have an QueueView, PhoneView, and ServiceItem.
I just can seem to figure out the the text->"New ticket via call." is coming from.
It's a config option.
-=> add to your Kernel/Config.pm a new config option which overwrites the default text.
[...] $Self->{PhoneDefaultNewNoteText} = "Your Text"; [...]
Erik Mathis AIU Dunwoody Network Administrator
Martin
-- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
I did what you suggested and it worked almost right. I added: $Self->{PhoneDefaultNewNoteText} = "Username:\n Password:\n First Name:\n Lastname:\n Phone Number:\n email:\n Model:\n SN:\n\n Problem:\n ITS Action:\n"; It print this in the text box: $Text{"Username: Password: First Name: Lastname: Phone Number: email: Model: Serial Number: Problem: ITS Action: "} Any ideas what I can do? Erik Mathis AIU Dunwoody Network Administrator