Hi Michael, On Thu, Jun 23, 2005 at 01:46:37PM -0700, Michael Belz wrote:
Create User
I created a user named "otrs", his home dir, is located in /opt/otrs
Change the webserver user
*) Change the webserver user (normaly wwwrun) to the OTRS user (otrs).
[...]
User wwwrun
[...]
User otrs
[...]
***By default under Apache2 you will have to use the the www user it no longer supports the wwwrun by default any longer. This is to my understanding.
Permissions on web server
**this may be where my issue lies.
QUICK FYI
o I use FreeBSD 5.9 which may have some different steps to follow here.
o First off whenever I run the ./SetPermissions.sh script I notice that it changes the groups to "Nobody" is this correct for Freebsd? Even when I put in the parameter or www on the script such as ::
Documentation example::
bserver with wwwrun user (e. g. SuSE): "SetPermissions.sh /opt/otrs otrs wwwrun"
o Keep in mind I change this to the following ::
Webserver with www user (FreeBSD) SetPermissions.sh /opt/otrs otrs www
o Im not sure if this is correct what I am trying to tell the system is that I want otrs user and www group.
If you like to set the permissions this way, you should use SetPermissions.sh /opt/otrs otrs >webserveruser> >otrsgroup> www Replace <otrsgroup> and <webserveruser> with the right values of your system and put the otrs user also into the webserver group.
o I have ran the script many many times changing between the www user and the otrs user and different groups from otrs, apache, and www, to no avail. I have also performed chgrp -R on all directories to www, and otrs, and nobody and chown -R and chmod -R 755 against all left everything wide open and I still have not permission, changed permissions on everything manually and will not open at all.
Please tell me: - How is your otrs user called (I think otrs)? - In which group is your otrs user (I think user)? - Under which user runs your webserver (I think www)? - In which group is your webserver user? Thats still not clear to me :(.
Finally
The error logs say client denied by server????????
When I go to run the index.pl or the installer.pl I get the following:::
Forbidden
You don't have permission to access /otrs/index.pl on this server.
Please let me see your apache configuration and your Config.pm from the $OTRSHOME/Kernel directory. Regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!