Re: [otrs] How to link a computer and a customer :: otrs Digest, Vol 38, Issue 20

Message: 5

Date: Wed, 19 Oct 2011 16:54:08 +0200 From: Loic Baron Subject: [otrs] How to link a computer and a customer ? To: otrs@otrs.org Message-ID: <4E9EE490.7020702@cnrs-dir.fr> Content-Type: text/plain; charset="iso-8859-1"; Format="flowed"

How to link a computer (CI) and a customer ? I don't know how to do that...

If i assign the login of the customer in the owner field of the CI computer, it doesn't display the computer in the tickets of the client. The Customer Number is used for the name of the company.

Can you help me ?

      Hi there, this is one of the standard features of KIX4OTRS, a wide OSS / extension and package in the meaning of OTRS. If you install it, you may match customer data with related CIs. The good news are: 1) this matching is active within many different fields, f.e. while creating a new ticket, while searching after customer within the customer info dashboard and in the ticket view (next to involved persons) and CI view (automatic connection). If you need some screenshots, just contact us. Demo system is available online. http://demo-otrs.cape-it.de/ Download is available online.  http://www.cape-it.de/current-kix4otrs.html     Kind regards, Anna     - - - - - - - - - - - - - - -    Anna Brakoniecka c.a.p.e. IT® GmbH - ...cape it easy Annaberger Str. 240, D-09125 Chemnitz http://www.cape-it.de Tel: +49 371 5347 620 Fax: +49 371 5347 625 AG Chemnitz - HRB 23192 Geschäftsführer Rico Barth, Thomas Maier     -----Ursprüngliche Nachricht----- An:otrs@otrs.org; Von:otrs-request@otrs.org Gesendet:Di 15.11.2011 18:03 Betreff:otrs Digest, Vol 38, Issue 20 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics:   1. Re:  Event Notification Timeunits (Gerald Young)   2. Re:  Receive email, ignore it and don't re-open ticket      (Gerald Young)   3. Re:  link a computer and a customer :: otrs Digest, Vol 37,      Issue 26 (Anna Brakoniecka)   4.  DBI:ODBC performance for MSSQL (Hugh Kelley)   5. Re:  link a computer and a customer :: otrs Digest, Vol 37,      Issue 26 (Nils Leideck) ---------------------------------------------------------------------- Message: 1 Date: Tue, 15 Nov 2011 08:48:16 -0500 From: Gerald Young Subject: Re: [otrs] Event Notification Timeunits To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="iso-8859-1" This might be nasty, I think you should be able to add this in System/Ticket.pm    $Ticket{TicketAccountedTime} = $Self->TicketAccountedTimeGet(TicketID => $Ticket{TicketID}); before    # cleanup time stamps (some databases are using e. g. 2008-02-25 22:03:00.000000 and then you'll be able to use as an entry. Note that this now adds sql overhead (a tiny(?) bit) but ... 2011/11/10 M?rton Kriszti?n

Hi****

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I would like to make a new Event Notification to customer with Timeunits value. I tried the following ways, but none succeeded:****

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anyone has ideas?****

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Thank You****

Krisztian****

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-- Ezen uzenet virusellenorzesen esett at, es virusmentesnek bizonyult.

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-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20111115/2d854bc2/attachmen... ------------------------------ Message: 2 Date: Tue, 15 Nov 2011 08:52:34 -0500 From: Gerald Young Subject: Re: [otrs] Receive email, ignore it and don't re-open ticket To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="iso-8859-1" http://forums.otrs.org/viewtopic.php?f=62&t=11184 On Fri, Nov 11, 2011 at 8:29 AM, Muhammad El-Sergani wrote:

Hello Robert,

I checked the link, and yes it definitely will help.. thanks a lot! In my case it's not out of office only, but also "Ticket closed" and such.

Thanks //M

On Fri, Nov 11, 2011 at 3:15 PM, Robert Poreba < poreba.robert@googlemail.com> wrote:

...

Hi Muhammad,

This is what I found yesterday:

http://blog.otrs.org/2010/10/22/dont-let-out-of-office-emails-change-your-ti...

It's for out-of-office replies but probably can be tweaked. I haven't tried it yet but I will as we need something similar.

-- Regards, Robert

On Fri, Nov 11, 2011 at 12:28 PM, Muhammad El-Sergani

...

wrote:

...

Dear list,

Is it possible to define a new Postmaster Filter that would allow receiving an email to a closed ticket, add it to the list of emails, but not re-open the ticket? Currently I'm able to use the normal X-OTRS-ignore flag, but that will not add the email to the closed ticket, it will just delete it.

Thanks //M

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-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20111115/53a73cf4/attachmen... ------------------------------ Message: 3 Date: Tue, 15 Nov 2011 16:51:56 +0100 From: Anna Brakoniecka Subject: Re: [otrs] link a computer and a customer :: otrs Digest, Vol 37,Issue 26 To: otrs@otrs.org Message-ID: Content-Type: text/plain; charset="windows-1252" Hi there, ? with the KIX4OTRS (free and Open Source package of extensions compatble with the OTRS), you can easily do it. When the CIs and a customer are matched, then you see the user-related CIs within the ticket view. Additionally, within the customer search you see automatically the related CIs as well after you select a customer. If you need more information about it or screenshots, contact us. You can download KIX and try it, of course, too: http://www.cape-it.de/current-kix4otrs.html ? regards, Anna ? -----Urspr?ngliche Nachricht----- An:otrs@otrs.org; Von:otrs-request@otrs.org Gesendet:Mi 19.10.2011 18:03 Today's Topics: ? 5. ?How to link a computer and a customer ? (Loic Baron) ---------------------------------------------------------------------- Message: 5 Date: Wed, 19 Oct 2011 16:54:08 +0200 From: Loic Baron Subject: [otrs] How to link a computer and a customer ? To: otrs@otrs.org Message-ID: <4E9EE490.7020702@cnrs-dir.fr> Content-Type: text/plain; charset="iso-8859-1"; Format="flowed" How to link a computer (CI) and a customer ? I don't know how to do that... If i assign the login of the customer in the owner field of the CI computer, it doesn't display the computer in the tickets of the client. The Customer Number is used for the name of the company. At the same time, the number of open tickets displayed in the client infos of the ticket page is the number of tickets for the company. I would prefer to have the number of open tickets for the client. Can you help me ? -- BARON Lo?c (01 44 96 49 46) loic.baron@cnrs-dir.fr mailto:loic.baron@cnrs-dir.fr CNRS - D?l?gation Paris Michel Ange SSI (Service des Syst?mes d'Information) -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20111019/5e24b45f/attachmen... ? ? ? ? Viele Gr??e, Anna Brakoniecka ? ? - - - - - - - - - - - - - - -? ? Anna Brakoniecka c.a.p.e.?IT??GmbH?-?...cape?it?easy Annaberger Str. 240, D-09125 Chemnitz http://www.cape-it.de Tel:?+49?371?5347?620 Fax:?+49?371?5347?625 AG?Chemnitz?-?HRB?23192 Gesch?ftsf?hrer?Rico?Barth,?Thomas?Maier -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20111115/317fac2c/attachmen... ------------------------------ Message: 4 Date: Tue, 15 Nov 2011 10:54:58 -0500 From: Hugh Kelley Subject: [otrs] DBI:ODBC performance for MSSQL To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="iso-8859-1" Has anyone been following (and better still, testing), the changes to DBD::ODBC (post 1.23_4)? Presumably these were meant to improve the performance of SQL statement preparation for MSSQL via ODBC. http://www.martin-evans.me.uk/node/65 http://grokbase.com/t/lists.scsys.co.uk/dbix-class/2010/04/dbix-class-new-ex... http://search.cpan.org/~mjevans/DBD-ODBC/Changes#___top Hugh -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20111115/c7530760/attachmen... ------------------------------ Message: 5 Date: Tue, 15 Nov 2011 18:00:59 +0100 From: Nils Leideck Subject: Re: [otrs] link a computer and a customer :: otrs Digest, Vol 37,Issue 26 To: "User questions and discussions about OTRS." Message-ID: <3C06DAC5-C871-4E8C-95E3-CCE65E69461F@leidex.net> Content-Type: text/plain; charset="us-ascii" Or you can just the original and maintained OTRS own module presented here: http://www.otrs.com/en/solutions/subscriptions/feature-add-ons/feature-add-o... ;-) Tons of choices Cheers, Nils On 15.11.2011, at 16:51, Anna Brakoniecka wrote:

with the KIX4OTRS (free and Open Source package of extensions compatble with the OTRS), you can easily do it. When the CIs and a customer are matched, then you see the user-related CIs within the ticket view. Additionally, within the customer search you see automatically the related CIs as well after you select a customer. If you need more information about it or screenshots, contact us. You can download KIX and try it, of course, too: http://www.cape-it.de/current-kix4otrs.html

-- Cheers, Nils http://webint.cryptonode.de / a Fractal project -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/otrs/attachments/20111115/5b224ec3/attachmen... ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs End of otrs Digest, Vol 38, Issue 20 ************************************